Global and Organizational Discourse about Information Technology: IFIP TC8 / WG8.2 Working Conference on Global and Organizational Discourse about Information Technology December 12–14, 2002, Barcelona, Spain

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Eleanor H. Wynn, Edgar Whitley, Michael MYERS, Janice DeGross
Springer Science & Business Media, Nov 30, 2002 - Business & Economics - 548 pages

Over the past 20 years, the field of information systems has grown dramatically in theoretical diversity and global reach. This growth is reflected in the language that policy makers and organizational stakeholders use when they talk about their IT plans. As information technology penetrates further into organizational and global life, it becomes ever more important to articulate assumptions embedded in the discourse. This will help to clarify the complex and yet conceptually improvised or pasted-up worldview that becomes embodied in systems. The assumptions point to particular domains of discourse. The discourse sets up conventions and boundaries. It thus shapes what can or cannot legitimately be talked about, researched, addressed, or solved within the scope of IT.

A number of practical and theoretical topics are discussed in detail, including:
*Globalization, development, and space;
*Mobilization of power;
*ERP systems;
*IS planning and projects;
*Critical research and the study of discourse;
*Public institutions;
*Analytical frameworks.

This book contains the selected proceedings of the Working Conference on Global and Organizational Discourse About Information Technology, sponsored by the International Federation for Information Processing (IFIP) and held in Barcelona, Spain in December 2002.

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Contents

Placing Language in th Foreground Themes and Methods in Information Technology Discourse
1
Talking the IS Innovation Walk
15
Figuring Service in Discourses of ICT The Case of Software Agents
33
Transitioning Toward an Internet Culture An Interorganizational Analysis of Identity Construction from Online Services to Intranets
47
Discourse on EMail in Use
73
When Does a Computer Speak the Truth? The Problem of IT and Validity Claims
91
Conceptualizing Information Technology in the Study of Information Systems Trends and Issues
109
A Research Note on Capturing Technology Toward Moments of Interest
133
The Nature and Role of Generative Systemic Metaphor Within Information Systems Planning and Development
323
ICT Power and Developmental Discourse A Critical Analysis
347
The Importance of Being Nearest Nearshore Software Outsourcing and Globalization Discourse
375
Discourse Management Fashions and ERP Systems
401
Interconnecting Information Systems Narrative Research An EndtoEnd Approach for Process Oriented Field Studies
419
Dominant Technological Discourses in Action Paradigmatic Shifts in Sense Making in the Implementation of an ERP System
437
Knowledge Work in Hospitals
465
In a Mood to Make Sense of Technology A Longitudinal Study of Discursive Practices at the London Ambulance Service
485

The Phenomenology of Information Systems Evaluation Overcoming the SubjectObject Dualism
155
Organizational Discourse as a Social Defense Taming the Tiger of Electronic Government
179
The Discourse of Learning Technology in Canada Understanding Communication Distortions and Their Implications for Decision Making
197
Rhetoric of Enrollment and Acts of Resistance Information Technology as Text
225
The Discourse of a Large Scale Organizational Transformation The Reengineering Of IBM 19891994
249
The Digital Divide at Work and Home The Discourse about Power and Underrepresented Groups in the Information Society
273
Arguing for Information Systems Project Definition
295
ERP Adoption Selling the System
507
Visual Elements in the Discourse on Information Technology
527
Discourse and Organizational Transformation in Information Systems Research
533
New Words and Old Books Challenging Conventional Discourses About Domain and Theory in Information Systems Research
539
Index of Contributors
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